Improving Communications within the Virginia Department of Transportation: Final Report: A Report to Assistant Commissioner Albert W. Coates, Jr. and the Employee Communications Task Force

Report No: 87-R12

Published in 1987

About the report:

As part of the efforts of an employee task force appointed to seek ways of improving communications within the Virginia Department of Transportation, nine focus group meetings were held for departmental employees. Participants were separated into the following groups: division administrators, district engineers, assistant division administrators, resident engineers, central office section heads, district section engineers, area superintendents, central office employees and field employees. These focus groups met for three to four hours away from Department facilities with specially selected group leaders, following a pre-arranged discussion guide. Because of demands on their time, directors were interviewed on a one-to-one basis, rather than in a group setting. This document summarizes the results of both the focus group meetings and the director’s interviews. An executive summary of the report has been published separately.

Disclaimer Statement:The contents of this report reflect the views of the author(s), who is responsible for the facts and the accuracy of the data presented herein. The contents do not necessarily reflect the official views or policies of the Virginia Department of Transportation, the Commonwealth Transportation Board, or the Federal Highway Administration. This report does not constitute a standard, specification, or regulation. Any inclusion of manufacturer names, trade names, or trademarks is for identification purposes only and is not to be considered an endorsement.


  • Cheryl W. Lynn

Last updated: December 30, 2023

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