Proposed Revisions to the DMV External Driver History Transcript

About the report:

The Division of Motor Vehicles, Transportation Safety Administration (formerly Virginia Department of Transportation Safety) awarded a grant to the Virginia Highway and Transportation Research Council to investigate the problems experienced by those who utilize Virginia's driver history transcripts and to formulate a new physical format for the transcript which would solve such problems. Through a literature search and interviews, the Research Council identified numerous user complaints with the physical and informational format of the present transcript. In consultation with the Division of Motor Vehicles, the Council has proposed a new format which addresses many of the user problems relating to the layout of the transcript. This proposal should be viewed as a starting point for the implementation of an altered transcript format that will alleviate user complaints and reduce the time spent by Division of Motor Vehicles personnel explaining driver history transcripts to users who are unable to accurately decipher the information they contain.

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